I think this is an issue with Customers support EVERY customer can contact the respective regulatory authority directly and complain. Of course, this can take a few weeks / months.Ĥ. If the money is still not transferred after a termination, there are several reasons, such as: For example, if the EMI has to send an AML report to the regulatory authority, which only approves the payment after verification. An EMI cannot simply embezzle money! The EMI is definitely not dependent on your € 2,000. you can check beforehand before opening an account.ģ. If something like that on Trustpilot & co. Whenever the customer is terminated and he is annoyed, suddenly the financial institute is a fraud, thief, etc. The financial institution does NOT have to justify the termination!Ģ. When an account is closed, it always has to do with the fact that the customer has violated some compliance rule. No financial institution onboarding a customer, wasting money and time and closing the account again for no reason. I also want to report them to the financial authorities so they can compel them to pay me back my money, please to which authority should I report them and how should I do itġ. Please I need help and advice from any of you that has had this type of experience from Bitsafe. I have never seen this type of thing in my whole lifeįrom the way they are behaving, it seems they want to steal my money. For 3 weeks they have refused to reply me emails and refused to send me back my 2000 Euros. I later read on Trustpilot that Bitsafe is a fraud and they have been stealing peoples money I have sent up to 10 emails to them asking them to send me back my 2000 Euros and they have refused to reply me It has been 3 weeks now since I have been sending emails to them. I replied, ok no problem, thank you for your services, so when are you sending my 2000 Euros back to me since you don't want me to have any account with you anymore.

I contacted Bitsafe, it took them a week to reply message and then talked one nonsense about not comfortable with me having an account with them anymore and didn't give any specific reason why my account was blocked Then 3 weeks ago, I have an urgent need to transfer about 1500 Euros to my family and BAAM, the problem startedīitsafe immediately blocked my account which they didn't block when I made a deposit Then in March, I sent about 2000 Euros to my Bitsafe account and there was no problem My account was approved and there was no problem Its now 3 weeks since Bitsafe closed my account with no reasonįirst, I opened a personal account with Bitsafe for my savings in February this year. I am still having a problem getting my money from my Bitsafe Talent account

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